Terms of service

For return enquiries about purchases from Willow Park Honey, email willowparkhoney@hotmail.com quoting your order number. See our Return and refund policy for the 14-day cancellation period and full return conditions.

GENERAL SITE TERMS

All products on this website are made by Julie Thorn and Kevin Thorn, Directors of Busy Bees Cosmetics Limited. All of our products are made with our own beeswax from our beehives owned by Julie Thorn and Kevin Thorn, Directors of Stour Valley Apiaries Limited.

PRICING

The prices of our products on our website exclude postage. Discounts to include postage are available for multiple orders.

Enquiries and quotations for the cost of shipping overseas are available upon request. Please contact us directly at hello@busybeescosmetics.co.uk

All published prices are subject to change at any time without prior notice.

PAYMENT

Payment is via Stripe checkout. Busy Bees Cosmetics reserve the right to refuse any payment made by the Buyer without giving reason to the Buyer and to refuse orders from certain countries that are known for fraudulent activities.

WHOLESALE

We have a separate arrangement for wholesale purchases. Please kindly call us or send an email for details.

DISPATCH TIMES

Once your order has been processed we will visit the Post Office on Thursdays and Fridays when we are out delivering our wholesale orders. All items are sent by standard UK, Royal Mail or Couriers may be used to gain the most efficient and reasonable priced service. If you would like your order by a specific date please do include that within your order.

RETURNS

For eligible online purchases, notify Willow Park Honey at willowparkhoney@hotmail.com within 14 days after delivery if you wish to cancel or request a return. You then have a further 14 days to send the item back. Please see our Return and refund policy for eligibility, exceptions, return instructions, postage costs and refund timing. Refunds are made to the original payment method. Nothing in these terms limits your statutory rights.

CUSTOMER CARE

For customer-care and return enquiries, contact Willow Park Honey, 45 Reynolds Drive, Halstead, Essex, CO9 2FZ, or email willowparkhoney@hotmail.com.

PRIVACY POLICY

Busy Bee Cosmetics respects the privacy of every individual who visits their website. They will not share personal information or email addresses with anyone unless specifically requested by the buyer, or when requested to do so by court order or law enforcement agency.

Updated April 2018